Delivery and Shipping

Delivery and Shipping


getting your order to you

All our items are sent to the UK from overseas, therefore you need to be aware of our shipping policy and times.

It can take up to 5 days to process your order, this involves printing and making the item when needed, packing and getting the item to the regional processing centre in China.

From there most items are sent air cargo to the UK where it goes through customs before being passed on to the local courier. In most cases, this is the Royal Mail. This part of the shipping process can take between 10 and 25 days.

You should be prepared for approx 4 weeks from ordering before you get your item, on rare occasions it can take longer than this. Currently, our shipping times and delivery rates are:

  • 21% arrives within 10 days of order
  • 54% arrives within 14 days of order
  • 68% arrives within 21 days of order
  • 89% arrives within 30 days of order
  • 96% arrives within 35 days of order.
  • 4% take over 35 days to arrive after ordering.

All items are sent tracked. This tracking number will be sent to you as soon as your parcel enters the system at the regional postage office in China.

As most of our payments are made in the Paypal system we also enter the tracking number with Paypal so you may get informed by them of your items being dispatched.

If you have not received your item within 1 calendar month of ordering please let us know so we can chase your parcel and monitor it until it reaches you.

 

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